FAQ

How do I get my tickets? How do I get my tickets?
When is the game played When is the game played
Where is my seat at the stadium? Where is my seat at the stadium?
Are there child discounts? Are there child discounts?
Do we have seats together? Do we have seats together?
Are there any booking fees in your prices? Are there any booking fees in your prices?

How do I get my tickets?

You need to print the voucher/eticket we send to you by e-mail, and bring a copy with you to Madrid. If you have tickets for Real Madrid, you need to exchange the e-ticket for your match tickets at our local agent in the centre of Madrid. If you have tickets for Atletico Madrid you will need to exchange the booking confirmation fo your match tickets at their stadium, Estadio Wanda Metropolitano. Opening hours and all the relevant details will be clearly stated on the booking confirmation.
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When is the game played

The exact date and time for the match is confirmed between 4 to 9 days before the match. A weekend match is always played Saturday or Sunday, and a weekday match is always played Tuesday or Wednesday. Kick off time is also confirmed 4 to 9 days before the match, but is typically between 15:00 and 22:00. You can check fixture dates and kick off times on the relevant club web sites. Please plan accordingly as we do NOT, under any circumstances, refund or cancel ANY tickets for games in Madrid. We do not contact you with the confirmed date and time, but we will do our best to publicise the confirmed date and time on our site as soon as we receive it.
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Where is my seat at the stadium?

In order to make the match experience as enjoyable and as safe as possible you will always be seated among the home supporters and/or in a neutral zone at the stadium. We ask you not to wear any away colours nor cheer with the away fans. If you not obey these rules you might be denied access to the stadium or be ejected from the stadium. We cannot guarantee or give you any specified seats or row numbers. You may not wear jeans, Real Madrid/Atletico Madrid shirts or training shoes.
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Are there child discounts?

Yes, children under 4 years can attend a football match in Madrid, as long as they are together with an adult and sit on the adult’s lap. All children of 5 years and older need to book a valid ticket on our site.
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Do we have seats together?

If you book more than 3 seats we cannot guarantee that you all seat next to each other. You might risk to be split up in small groups of 2+2, 2+3, 3+3, 2+2+3 etc. But when you book through us we guarantee that you will NEVER get any isolated SINGLE SEAT. We always try our best to get groups seated as close to each other as possible.
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Are there any booking fees in your prices?

Yes, the printed price on the tickets you collect in Madrid, are valid for members of either Real Madrid or Atletico Madrid. By members we mean season ticket holders, who have tickets for every single home match, so their ticket price is discounted and will be cheaper than yours. The reason is that in July/August we buy tickets through an official agent for every match in the season. This way we can offer tickets for the whole season, so you can plan in advance your football tour to Madrid. But for this we are buying and selling tickets that are between 25% to 50% more expensive than the season card holder price, which are the price printed on the tickets you get. And for some matches like against FC Barcelona, Villareal, Valencia, Sevilla, local derbys, the Champions League etc. our price can be up to 2 or 3 times more expensive than the ticket price.
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